Travel smoothly
while you’re in China
Get quick help with payments, mobile data, transport, hotels, tickets, and everyday situations.
Last verified: July 2026
Report outdated informationNeed help while you’re in China?
Find a practical answer for what you need right now.
What do you need right now?
Choose a situation to see the quickest next steps.
Quick fixes
Payment app does not work
- Check your internet connection
- Confirm SMS can be received
- Try the backup payment method
No mobile data
- Check the SIM or eSIM is active
- Turn on mobile data and roaming
- Restart your phone
Cannot find my hotel
- Show the address in Chinese
- Open the saved map location
- Message the hotel or driver
Cannot enter an attraction
- Prepare the booking passport
- Open the ticket or QR code
- Ask staff at the entrance
Get around China
Choose the transport guide that matches the trip in front of you.
Everyday essentials
Fast routes to the guides you are most likely to need during the day.
Keep important details available offline
Stay prepared even when mobile data or Wi-Fi is unavailable.
- Hotel name and address in Chinese
- Passport and booking details
- Emergency contacts
- Transport screenshots
- Useful Chinese phrases
Emergency help in China
Call local emergency services when immediate assistance is needed.
Continue your trip
Need another answer?
Search practical guides or return to quick help.